We want you to feel confident using Sorinva. This policy explains when we issue refunds, how to request one, and how we handle billing disputes. When in doubt, reach out — we will always try to find a fair resolution.
Our commitment: We will always correct billing errors immediately and without question. If you were charged incorrectly, contact us and we will fix it — no process, no delay.
Sorinva's Growth plan includes a free trial period. During the trial:
Sorinva uses two payment models depending on your billing currency:
| Currency | Model | How to cancel |
|---|---|---|
| USD (international) | Auto-renewal via Paddle. Your subscription renews automatically each period — no action needed to stay active. | Cancel any time from your dashboard. Access continues until the end of the current period, then stops automatically. |
| NGN (Nigeria) | Manual renewal via Flutterwave. You pay at the start of each period and choose when to renew. | Simply do not renew when your period ends. You can also cancel from your dashboard to stop renewal reminder messages. |
Sorinva processes USD payments through Paddle, who acts as the Merchant of Record. Under Paddle's Buyer Terms, all customers paying in USD have the right to cancel their agreement and receive a full refund within 14 days of any payment — including the initial purchase and each subsequent renewal — without giving any reason.
Paddle customers: If you cancel within 14 days of any payment, you are entitled to a full refund of that payment regardless of the billing cycle. This is a right under Paddle's Buyer Terms and we will always honour it.
Monthly plans are billed at the start of each billing cycle for the period ahead. After the 14-day cancellation window has passed:
Example: If you are billed on the 1st and cancel on the 20th (outside the 14-day window), you retain access until the end of that month. No refund is issued for the unused portion, but you will not be charged again. If you cancel on the 12th (within 14 days), a full refund applies — see section 3.
Annual plans offer a discounted rate paid upfront for 12 months.
| Timing of request | Refund outcome |
|---|---|
| Within 14 days of payment | Full refund, no questions asked — including for USD subscribers under Paddle's Buyer Terms. Processed within 5–10 business days. |
| After 14 days | No cash refund. If you cancel, access continues until the annual period ends — no further charges. |
| Verified service outage | Prorated service credit applied to your next invoice for any period where lessons were not delivered due to a platform fault on our side (48 hours or more). |
| Billing error | Full correction regardless of timing — see section 7. |
When you add seats mid-cycle, the additional seats are charged on a prorated basis for the remainder of the billing period. When you remove seats:
If you were charged an incorrect amount — due to a pricing error, duplicate charge, currency conversion issue, or any other platform fault — we will:
To report a billing error, email billing@sorinva.com with your company name, the charge date, and the amount in question.
Email billing@sorinva.com with the following information:
We aim to respond within 2 business days and process approved refunds within 5–10 business days. Refunds are returned to the original payment method.
We ask that you contact us before initiating a chargeback with your bank or card issuer. Most billing issues can be resolved quickly and amicably. Chargebacks that are filed without prior contact may result in account suspension while the dispute is under review.
We understand that business circumstances change. If you are facing an exceptional situation — such as company closure, a significant change in team size, or a medical or legal event — please contact us at billing@sorinva.com. We will review requests on a case-by-case basis and aim to find a fair outcome.
This refund policy is governed by the laws of the Federal Republic of Nigeria. For organisations based outside Nigeria, any mandatory consumer protection rights in your jurisdiction — including rights arising from Paddle's Buyer Terms — are not affected by this policy.
Sorinva is a product of Talentnest Innovations Limited, a company incorporated in the Federal Republic of Nigeria.